Merging makes the parcel more expensive
Signal. Three light items in one box quote higher than three separate quotes.
What to do. Compare chargeable weight, not box count. The merge optimiser tool does exactly this comparison.
Stage 6 · Your call
Stage 6: merging items and sealing the parcel
Merging puts several items into one box. It is an arithmetic decision, not a habit: combining spreads one freight charge over more items, but a combined box has its own volume, and volume is what volumetric-weight lines charge for.
This is also the last stage where the address can still be changed cheaply. Once a shipping request is submitted, a label is issued against whatever address is on file.
Open the live Kabosheet list
The list is where the items themselves live. This page is about the stage you are in.
What is open at this stage
Every action below is judged at stage 6, which is highlighted.
Actions at stage 6
Read down a column to see every action available at that stage. Read across a row to see when one action closes.
| Action | PickDay 0 | LinkDay 0 | Pay itemDay 0–1 | ArriveDay 3–7 | QCDay 4–8 | MergeYour call | FreightDay 8–12 | CustomsDay 12–25 | ReceiveDay 15–40 |
|---|---|---|---|---|---|---|---|---|---|
| Cancel the orderStop the order before the item leaves the seller | Still openNothing has been ordered yet, so there is nothing to cancel. | Still openThe link is only staged. Deleting it ends the matter at no cost. | Last chanceSplit by order state: at [paid] you ask support to cancel; at [Processing] the agent cancels on your behalf and returns the money to your agent balance. | ClosedAt [Warehouse] cancellation is no longer the instrument — the item is physically held, and the route becomes a return or exchange. | ClosedThe no-reason window runs from the moment the status reaches "Stocked in", so on most orders it is already counting by this stage. | ClosedOnce items are merged into a shipping request the order is closed to changes of any kind. | ClosedFreight is settled and the parcel has left the agent. | ClosedThe parcel is outside the agent’s control entirely. | ClosedThe order is complete. |
| Change the delivery addressChange where the international parcel is finally sent | Still openNo parcel exists yet; the address on file can be edited without consequence. | Still openThe address is only read when a parcel is created, so it stays freely editable. | Still openStill editable — the address matters at shipping, not at the moment of payment. | Still openEditable, but read it back before you submit anything. | Still openEditable. Correcting it now is what avoids a redirect later. | Last chanceLast chance: a shipping request issues a label against whatever address is on file when you submit it. | ClosedA label has been issued; a different destination now means a second shipment at your cost. | ClosedThe parcel is moving under the issued label. | ClosedDelivered or in final delivery; address changes are refused. |
| Ask for a refundGet the item price back for something that never matched | Still openNothing has been paid, so there is nothing to refund. | Still openNothing has been paid yet. | Last chanceBefore dispatch a cancellation returns the money to your balance. After dispatch the route is a return agreed with the seller, and the money returns to the balance once it completes. | Still openAt [Warehouse] a refund is decided through the 5-day return or exchange window rather than as a cancellation. | Still openThis is the stage the window runs in: 5 days, counted as 120 hours from the status change to "Stocked in". | Last chanceLast chance before the parcel is sealed. After that the instrument is a damage claim, not a refund. | ClosedThe item sits inside a sealed parcel; refunds now run through a claim. | ClosedIn transit — a refund is no longer the right instrument. | ClosedClosed: after delivery the route is a claim, reported to support within 72 hours of signing. |
| Return it to the sellerSend the item back for a replacement or a credit | ClosedNothing to return. | ClosedNothing to return. | ClosedThe seller has not shipped, so there is nothing to send back. | Still openOpen: the 5-day no-reason window applies here. The first return in each calendar month carries no service fee; later ones are charged on a rising scale. | Still openThe window is counted in this stage. Excluded from no-reason returns: customised items, underwear, food, second-hand goods, and anything whose tags or packaging were removed as requested. | Last chanceLast chance: after merging, return freight is yours and rarely worth it for low-value items. | ClosedSealed and shipped; a return now costs more than most items are worth. | ClosedIn transit — returns are not possible from here. | Last chanceOnly if the item is materially different, and you accept paying the return freight. |
| Claim for damage or lossClaim against the carrier or the agent for damage, loss or a wrong item | ClosedNo international shipment exists. | ClosedNo international shipment exists. | ClosedNo international shipment exists. | ClosedNothing has been shipped internationally. | ClosedNothing has been shipped internationally. | ClosedNothing has been shipped internationally. | ClosedNot yet — but if the box arrives crushed, photograph the outer packaging before opening and keep the box and its tape. | Last chanceLast chance to raise a seizure or a return-to-sender case while the parcel is still moving. | Still openOpen, and time-boxed: report a damaged or missing parcel to support within 72 hours of signing, and to the local post office within 2 days where delivery was not inspected in front of the courier. |
- Still open — the agent or marketplace accepts the request
- Last chance — accepted only if the parcel has not moved on
- Closed — the request is refused at this stage
Where the state boundaries come from. Two layers, kept separate on purpose:
- Flow dependency — whether a parcel exists, has been sealed, or has left the warehouse. This holds for any agent.
- Agent rule — Order cancellation and returns by order state, and the 5-day no-reason window. Kakobuy help centre, question id=51, captured 2026-10.
- Agent rule — Storage limits: 100 days for a normal parcel, 60 days for an unmatched parcel. Kakobuy help centre, question id=1, captured 2026-10.
- Agent rule — Reporting a damaged or missing parcel: 72 hours to support, 2 days to the post office. Kakobuy help centre, question id=54, captured 2026-10.
These are the wording and boundaries recorded on those dates. They are re-read every month and any change is diffed on the term snapshot pages. Other agents write their own rules; each one is described on its own page rather than assumed here.
What you are asked for here
- A decision: merge, ship separately, or leave items for later.
- The destination address, confirmed rather than assumed.
- Any repacking request: remove shoe boxes, add corner protection, add moisture protection.
What money moves at this stage
| Line | Charged now | Notes |
|---|---|---|
| Repacking | Sometimes | Removing original packaging is often free; custom protection usually is not |
| Storage beyond the free window | Yes, per day or per kilo | The clock does not stop while you decide |
| International freight | Quoted next, not now | Quoted against the sealed parcel’s chargeable weight |
Three places this stage stalls
The address is wrong and the request is already submitted
Signal. The label shows a different address from the one you meant.
What to do. Contact the agent immediately, before the parcel is handed to the carrier. After handover, a redirect is a new shipment at your cost.
A restricted item is discovered at packing
Signal. The warehouse refuses to include one item in the parcel.
What to do. Ask for it to be stored separately while you decide. Do not let it be discarded by default.
Before you leave this stage
Copyable checklist
These lines are also available as a list you can paste into a message to your agent: open the checklist export, pick stage 6, and copy.
- The address on file has been read back, character by character, at least once.
- The merge decision was made on chargeable weight, not on box count.
- Any repacking request was confirmed in writing before the box was sealed.
Topics this stage depends on
Storage & mergingHow free storage windows, parcel merging and repacking change the weight you pay for.8 checksCostWhat the item price leaves out, and which line items only appear after the parcel is weighed.9 checksCustoms & import chargesWhere duty, tax and the carrier handling fee come from, and who collects each one.7 checks
Notes written about this stage
Free storage windows, and what happens on the first day after they closeHow to find the storage clause that governs your own account, and what changes on the day after a free window closes.Holiday windows that change what a Chinese warehouse can doHoliday windows are public; what a warehouse does inside them is not, and this page keeps those two things apart.How Kakobuy works, from a pasted link to a parcel on your stepNine stages across roughly a month, with the day each decision closes written next to it.